- plummylook.bd1@gmail.com
1. What is Plummy Look ?
Plummy Look is a trusted online skincare and beauty products shop in Bangladesh, offering 100% authentic skincare, haircare, makeup, and personal care products from popular local and international brands.
2. Is Plummy Look a Bangladeshi online store?
Yes. Plummy Look is a Bangladesh-based e-commerce website, and all products are sold and delivered within Bangladesh.
3. Are Plummy Look products original and authentic?
Yes. Plummy Look sells only 100% original and authentic beauty products in Bangladesh. We do not sell fake, duplicate, or expired items.
4. Do you sell imported skincare products in Bangladesh?
Yes, we offer a wide range of imported skincare and beauty products in Bangladesh, sourced from trusted suppliers.
5. Do your products have valid expiry dates?
Yes. Every product listed on Plummy Look comes with a valid expiry date, clearly mentioned on the packaging.
6. Do you sell skincare products for acne-prone or sensitive skin?
Yes. We offer skincare products suitable for acne-prone, sensitive, oily, dry, and combination skin types.
7. Can I buy men’s skincare products from Plummy Look?
Yes. Plummy Look offers skincare and grooming products for both men and women in Bangladesh.
8. Can you help me choose the right skincare product?
Yes. You can contact us for basic skincare product guidance based on your skin type and concerns.
9. What payment methods are available on Plummy Look?
We accept secure online payment options available in Bangladesh. All available options are shown during checkout.
10. Are prices shown in Bangladeshi Taka (৳)?
Yes. All product prices on Plummy Look are displayed in Bangladeshi Taka (BDT).
11. Do you deliver skincare products all over Bangladesh?
Yes. Plummy Look delivers skincare and beauty products across Bangladesh, including Dhaka and other districts.
12. How long does delivery take in Bangladesh & what are the charges?
Inside Dhaka: 1–3 working days, ৳80 delivery charge
Outside Dhaka: 2–5 working days, ৳130 delivery charge
Delivery time may vary depending on location and courier service.
13. What should I do if I receive a damaged or wrong product?
If you receive a damaged or incorrect product, contact us immediately with an unboxing video. We will assist according to our return policy.
14. Do you accept returns or exchanges?
Returns or exchanges are accepted only for damaged, missing, or incorrect products as per our policy.
15. Can I return a product if I don’t like it?
No. We do not accept returns for change of mind, shade mismatch, or personal preference.
16. Do I need an account to order from Plummy Look ?
No. You can place an order as a guest. However, creating an account helps you track orders easily.
17. How can I track my order?
After your order is confirmed, tracking information will be shared via phone or message.
18. Can I cancel my order after placing it?
Order cancellation is possible only before shipping. Once shipped, cancellation is not allowed.
19. How can I contact Plummy Look customer support?
You can contact us via:
Phone: 01804241975
Email: plummylook.bd1@gmail.com
Website contact form or social media pages
20. What are your customer support hours?
Our support team is available during regular business hours, except public holidays.
21. Does Plummy Look offer discounts or sales?
Yes. We regularly offer discounts, promotions, and special sales on skincare and beauty products in Bangladesh.
22. How can I stay updated about offers?
Follow our social media and check our website regularly for the latest offers and deals.